FAQs
Orders and Shipping
All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
If you need to change or correct your address, email us at sales@swisschems.com,au immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on future transactions.
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at
When you complete a payment on our site, we handle your payment details with the utmost care. Once the transaction is done, we don’t retain any payment information, ensuring the safety of your sensitive data against potential breaches.
We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.
Be mindful of possible shipping restrictions and fees due to local import rules. Stay informed about import restrictions, processes, and charges as per local laws.
We strongly recommend confirming your country’s import regulations before completing your order. Additionally, review our Shipping Policy and Terms and Conditions before making a purchase.
If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Swiss Account to track your order.
If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.
Returns, Refunds and Disputes
We allow customers to initiate a return of unopened and sealable packages (Research SARMs, PCTs, and MEPs ONLY) within 7 business days of delivery. Please keep in mind that customers are accountable for the return shipping costs, and we will require a return tracking number from you.
Once the warehouse confirms receipt and approves the condition of the returned products, we will begin the refund process and provide you with updates.
Please be aware that a 15% restocking fee per product will be deducted from the refund. For further details, reach us
To address the issue, kindly email us with the following information:
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A clear photo of the item/s you received, highlighting the problem.
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A photo of the packaging displaying the tracking number.
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If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
If you need clarification or have questions, feel free to reach out via chat or email.
Upon approving your request for a package return, we will furnish you with the mailing address. Kindly email us
Peptides
Peptides
The peptides you’ll receive are in lyophilized powder form, as any alternative type would lead to rapid degradation during transit. Consequently, the bacteriostatic water for reconstitution needs to be bought separately
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
When removing peptide preparations from the freezer, allow the vials to reach room temperature before opening them. This prevents atmospheric water from condensing onto the peptide, which is crucial because peptides are often sensitive to moisture and can easily absorb it. To counteract this, avoid moisture-related deterioration or crystal formation that can complicate handling due to their powdered state. We recommend aliquoting the peptides based on your experimental needs, minimizing freeze-thaw cycles and infrequent vial openings to maintain peptide integrity.
We have peptide products available for individual purchase per vial or in kits of 10 vials. Peptides sold per vial arrive without labels, matching the website’s images. Each vial’s identification relies on its unique top color, as indicated on the product page.
Our Peptides are exactly as shown on our website and can be recognized by the distinctive top colors displayed on each Peptide product page.
In rare instances when the designated top colors are unavailable, an alternative color will be used to ensure no delay in your order.
If you require help identifying the Peptide vial you’ve received, feel free to reach us via email
Peptide per vial and Peptide kits are shipped as separate items. Please look into your inbox, spam, or junk folders for the second tracking number. If you can’t find it there, you may ask for the tracking numbers by emailing us
We send Peptides in kits using a dedicated box designed for customs clearance. Although we can’t ensure absolute delivery safety, the management has observed a reduced seizure rate due to this specialized box.
This box is exclusively meant for your local customs process and does not pertain to the vials within. Please disregard any text on the box. If you need help identifying the vials you’ve received, please reach us via emai
BPC-157 5mg Solubility: 2ml